s7 game Privacy Policy
This policy explains in detail how your personal information is collected, used, and kept secure.
Introduction and Applicability
This Privacy Policy gives a clear explanation of how the personal information you provide while using the s7 game platform is collected, stored, processed, and protected. This policy applies equally to the s7 game website, mobile application, and all related services.
By starting to use s7 game's services, you will be considered to have agreed to the terms set out in this Privacy Policy. This policy is linked to our Terms and Conditions and both documents should be read together.
This policy applies only to persons aged 21 or older. Minors are not permitted to register or use the services.
Information We Collect
s7 game collects necessary information from users at various stages. This information falls into two categories: information provided directly, and information collected automatically.
1.1 Information Provided Directly
During registration and account management, you provide the following information:
- Full name and date of birth
- Mobile number and email address
- Residential address
- National ID or passport number (for identity verification)
- Payment method details (such as bKash, Nagad, Rocket, Upay, or bank account information)
- Messages and complaints submitted when contacting customer support
1.2 Automatically Collected Information
When you use the s7 game platform, certain information is collected automatically:
- Device type, operating system, and browser information
- IP address and approximate geographic location
- Login time, page navigation, and usage patterns on the website or app
- Information collected through cookies and similar technologies
- Transaction history and gameplay data
Purpose of Using Information
s7 game uses the collected information for the specific purposes listed below:
2.1 Service Operations
- Account registration, verification, and secure login management
- Processing deposits, withdrawals, and other financial transactions
- Providing bonuses, rewards, and promotional offers
- Managing the VIP programme and calculating weekly cashback
2.2 Security and Compliance
- Verifying the identity of authorised individuals and preventing fraudulent activity
- Reviewing transactions as required to comply with anti-money laundering regulations
- Implementing and enforcing responsible gambling policies
- Detecting and investigating unusual activity on accounts
2.3 Service Improvement
- Analysing user experience to improve platform performance
- Planning the launch of new games, payment methods, and services
- Reviewing conversations to maintain customer service standards
2.4 Communication
- Sending important service-related notifications
- Informing you about new promotions or bonus offers (based on your consent)
- Responding to customer service enquiries
Sharing Information with Third Parties
s7 game does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in specific situations as needed to operate the services:
3.1 Service Provider Partners
Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and banking partners for payment processing. Game providers (such as Pragmatic Play, PG Soft, Evolution, JILI, Spribe) receive only technical data related to gameplay.
3.2 Legal Obligations
Required information may be provided in response to applicable laws in Bangladesh, court orders, or legitimate requests from regulatory authorities.
3.3 Business Changes
In the event of a future change of ownership, merger, or other business change involving s7 game, user information may be transferred to the new operating entity. Users will be notified in advance in such cases.
When sharing information with third parties, only the minimum necessary information is provided at all times. No service provider is permitted to use information beyond the scope of this policy.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the s7 game platform. These technologies help improve your browsing experience and ensure the platform functions correctly.
4.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions, verify security tokens, and operate core services.
- Functional Cookies: Used to remember language preferences, display settings, and other preferences.
- Analytics Cookies: Collect aggregate data to understand how the platform is used.
- Marketing Cookies: Used to show relevant advertisements and offers based on your interests (subject to your consent).
4.2 Cookie Controls
You can reject or delete non-essential cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent you from using certain important features of the platform.
Data Security Measures
s7 game treats the security of your personal information as its highest priority. To this end, we apply various industry-standard technical and procedural security measures.
5.1 Technical Security
- SSL (Secure Sockets Layer) encryption is used for all data transfers
- Stored data is kept in encrypted form
- OTP verification for account access
- Regular security audits and vulnerability assessments
- Firewall and IDS systems to detect suspicious activity
5.2 Procedural Security
- Restricted staff access — only authorised staff can view sensitive information
- Regular staff training on data protection
- Defined protocols for rapid response in the event of a data breach
However, it is not technically possible to guarantee 100% security for data transmitted over the internet. While s7 game takes every precaution, users are also responsible for keeping their account passwords confidential.
Data Retention Period
s7 game retains your information for as long as necessary to fulfil the relevant purposes. The retention periods for specific types of information are set out below:
6.1 Active Account Information
All necessary information is retained for as long as your account is active. This information is used to provide services and ensure security.
6.2 Closed Account Information
Even after an account is closed, records of financial transactions, identity verification information, and other relevant data are retained for a defined period to meet legal obligations.
6.3 Data Deletion Requests
You may request that your information be deleted, subject to legal and regulatory obligations. Please contact our customer support team regarding this.
User Rights
As a user of s7 game, you have the following rights regarding your own personal information:
7.1 Right to Access
You have the right to know what information s7 game holds about you. Contact our support team to obtain this information.
7.2 Right to Correction
If the information on your account is incorrect or incomplete, you may request that it be corrected. Submitting supporting documents may be required to correct identity verification information.
7.3 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages, you may withdraw that consent at any time. Please note, however, that opting out of important service-related notifications is not possible.
7.4 Right to Close Account
You may request to close your account at any time. A self-exclusion option is also available on s7 game in accordance with the responsible gaming policy.
Protection of Children's Privacy
s7 game strictly refrains from providing services to persons under the age of 21. Age is verified at the time of registration and identity documents may be requested if needed.
If an account belonging to a minor is identified, it is immediately suspended and the associated information is deleted.
If any minor in your family has registered on s7 game in any way, please contact our customer support immediately.
Policy Changes and Updates
s7 game may revise this Privacy Policy from time to time due to changes in services, technological developments, or legal requirements.
9.1 Notification of Changes
If any significant changes are made to the policy, advance notice will be sent to users' registered mobile numbers or email addresses. The date of any change will always be shown at the top of this page.
9.2 Consent to Changes
Continuing to use the platform after a revised policy is published will be considered as your agreement to the new policy. If you do not agree to the changes, you will have the option to close your account.
If you have any questions about this policy, you may find answers on our Frequently Asked Questions page, or you may contact customer support directly.
Contact and Complaints
For any questions, concerns, or complaints regarding this Privacy Policy, please contact the s7 game customer support team through the following:
- 24/7 Live Chat — available directly on the platform
- Email: [email protected]
s7 game takes your privacy-related complaints seriously and aims to respond as promptly as possible.
In the event of any conflict between the English and Bengali versions of this Privacy Policy, the Bengali version shall take precedence.